AI helpdesk built for Shopify and e-commerce support teams
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Zipchat AI
AI sales and support chatbot for online stores
Paid
Free trial
Affiliate program
Overview
What Zipchat AI Does
Zipchat AI is a conversational agent for online stores, built to both support and sell. Once installed it syncs your catalog, collections, and prices, so it can answer product questions, recommend items, and guide a shopper toward checkout without a human stepping in. It also handles order-status questions by reading real-time order data, which covers a large share of routine support tickets.
Selling, Not Just Answering
What sets Zipchat apart from a plain support bot is its focus on revenue. It proactively starts conversations with shoppers who look likely to leave, recommends products based on what a visitor is asking about, and can generate personalized discount codes pulled from your store's discount system to recover a wavering cart. Brands report meaningful chat-to-conversion rates, so the bot is treated as a sales channel rather than a cost center.
Channels and Languages
The agent runs across website chat, WhatsApp, Instagram DMs, Messenger, and email, so a single setup covers the places customers actually message. It supports 95-plus languages automatically, which matters for stores selling across regions, and it escalates to a human when a question is too complex or sensitive for the AI to close.
Pricing and Fit
Zipchat is built for Shopify and other e-commerce platforms, with plans priced by monthly reply volume rather than contact count: Starter at $49 per month, Growth at $129, Pro at $249, and Scale at $499, plus a custom unlimited plan for high-volume stores. Every plan includes a 7-day free trial and a 30-day money-back guarantee. It fits stores that get enough inbound questions that automating them frees real support time and captures sales that would otherwise slip.
Pros
- ✓Built to sell, not just deflect tickets, with proactive engagement and cart recovery
- ✓Automatic catalog and order sync means answers stay accurate
- ✓Works across web chat, WhatsApp, Instagram, and other channels at once
- ✓Handles 95-plus languages without extra setup
Cons
- ✕Pricing scales with reply volume, so busy stores climb tiers quickly
- ✕AI answers still need oversight on edge-case or sensitive questions
- ✕Best value assumes you already get a steady stream of customer messages
Key features
Automatic catalog sync
Pulls in products, collections, and prices so the bot answers from live store data.
Product recommendations
Suggests relevant items based on what a shopper is asking about.
Cart recovery
Generates personalized discount codes from your store to win back wavering carts.
Order intelligence
Reads real-time order data to answer status and shipping questions instantly.
Omnichannel deployment
Runs across web chat, WhatsApp, Instagram, Messenger, and email from one setup.
Human escalation
Hands off complex or sensitive conversations to a team member when needed.
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Frequently asked questions
- It answers product and order questions, recommends items, recovers abandoned carts with discount codes, and escalates to a human when needed, working as both a support and sales agent.
- Plans are priced by monthly reply volume: Starter at $49, Growth at $129, Pro at $249, and Scale at $499 per month, with a custom unlimited plan from $999 for high-volume stores.
- Yes. Every plan comes with a 7-day free trial, and there is a 30-day money-back guarantee on your first payment.
- Zipchat runs across website chat, WhatsApp, Instagram DMs, Messenger, and email, and it handles more than 95 languages automatically.
Editor’s note
Zipchat AI earns its place by treating the chatbot as a revenue tool, not just ticket deflection, and the catalog and order sync make its answers trustworthy. The reply-volume pricing rewards stores with real inbound demand, so it is a stronger fit for active stores than quiet ones.