AI agent that resolves support tickets on its own
Paid
Free trial
Tidio
AI customer service with live chat and the Lyro AI agent
Freemium
Free trial
Affiliate program
Overview
What Tidio Does
Tidio pulls live chat, a help desk and ticketing system, and AI automation into one workspace. Its flagship AI feature is the Lyro AI agent, which answers common customer questions in a conversational, brand-aligned way and hands off to human agents when needed. The whole thing is aimed at teams that want to scale support without giving up human oversight.
Live Chat and Help Desk
Set the AI aside and you still get real-time live chat, a shared inbox, and ticketing, so support teams can manage conversations across website chat, email, and messaging channels. Higher tiers layer on automatic chat assignment, departments, macros, user permissions, and advanced analytics for running larger teams.
Automation and Flows
With Flows, businesses build no-code automations that fire based on visitor behavior: proactive messages, lead capture, cart recovery prompts. For ecommerce stores trying to drive conversions and field pre-sale questions automatically, that's where a lot of the value lives.
Integrations
There are connections to 120+ tools, including Shopify, HubSpot, Zendesk, and Mailchimp, which is part of why online stores and SaaS businesses gravitate to it. The Shopify integration in particular handles order lookups and ecommerce-specific support workflows.
Who It Is For
The sweet spot is small to mid-sized ecommerce stores, SaaS companies, and service businesses that want an approachable, affordable support tool with AI automation baked in. Larger organizations get custom Plus and Premium plans.
Pros
- ✓Generous free plan and affordable entry pricing for small teams
- ✓Combines live chat, ticketing, and AI in one platform
- ✓Strong Shopify and ecommerce integrations
- ✓Easy to set up with a no-code Flows builder
Cons
- ✕Lyro AI agent is billed separately from the core plans, adding cost
- ✕Conversation-based billing can get expensive at higher volumes
- ✕Advanced features and custom branding are gated to higher tiers
Key features
Integrations
Connects with Google Docs, WordPress, Jasper, and Google Search Console via app and browser extension.
Lyro AI Agent
An AI chatbot that answers common customer questions conversationally and hands off to human agents when needed.
Live Chat
Real-time chat widget for engaging website visitors and answering questions instantly.
Help Desk and Ticketing
A shared inbox and ticketing system to organize and resolve customer requests across channels.
Flows
No-code automation builder that triggers proactive messages, lead capture, and conversion prompts based on visitor behavior.
Analytics
Reporting on conversations, agent performance, and AI resolution rates to track support outcomes.
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Frequently asked questions
- Lyro is Tidio's AI chatbot that handles customer questions in a conversational, brand-aligned way and escalates to human agents when it cannot resolve an issue. It is offered as an add-on priced by the number of AI conversations.
- Yes. Tidio offers a permanently free plan with a limited number of billable conversations and access to basic live chat and ticketing features.
- Yes. Tidio integrates with Shopify and 120+ other tools, supporting ecommerce workflows like order lookups and product-related support.
- Yes. Tidio offers a 7-day free trial on its paid plans with no credit card required, in addition to its free plan.
Editor’s note
Tidio is a strong, budget-friendly choice for ecommerce stores and small support teams that want live chat and AI automation in a single tool. Be mindful that the Lyro AI agent is priced separately and conversation-based billing scales with volume, so model your costs before committing at higher tiers.